SonarioEverything Crisp Has,
Plus What It's Missing
Stop overpaying for features that should be included. Sonario gives you AI, unified inbox, and all integrations for €29/month.
Crisp pricing
€95/month
Essentials plan (flat rate, 10 seats included)
Sonario pricing
€29/month
10 team members included
You save
69%
per month
Feature Comparison
Sonario vs Crisp
See exactly what you get with each platform. Spoiler: Sonario includes more features at a fraction of the price.
| Feature | Sonario €29/month10 members | Crisp€95/monthEssentials plan (flat rate, 10 seats included) |
|---|---|---|
| Core Features | ||
| Live Chat Widget | ||
| Unified Inbox | ||
| Slack Integration | ||
| Discord Integration | ||
| WhatsApp Integration | Paid | |
| AI Features | ||
| AI Suggested Replies | ||
| Conversation Summaries | ||
| Multiple AI Providers | ||
| Custom AI Prompts | ||
| Support & Tickets | ||
| Ticket System | ||
| SLA Management | ||
| Full Audit Trail | ||
| Custom Statuses | ||
Why Switch?
Why Teams Move from Crisp to Sonario
Join hundreds of teams who switched and never looked back. Here's what makes the difference.
Save €800+ Per Year
Crisp Essentials is €95/month for 10 seats. Sonario Growth is €29/month for 10 members with more features.
SLA Management
Crisp doesn't offer SLA tracking. Sonario lets you set response time targets and track performance.
Enterprise-Grade AI
Multiple AI providers, custom prompts, and advanced summaries. Not just basic auto-replies.
Full Audit Trail
Track every action, assignment, and status change. Critical for compliance and accountability.
Crisp's Limitations
- -No SLA management for tickets
- -No full audit trail
- -Basic AI without customization
- -Limited advanced analytics
What Sonario Offers Instead
- +Save €800+ Per Year
- +SLA Management
- +Enterprise-Grade AI
- +Full Audit Trail
Calculate Your Savings
See How Much You'll Save
Enter your team size and see exactly how much you'll save by switching from Crisp to Sonario.
Team Size
How many support agents do you have?
agents
€95/mo flat (Crisp)
€29/mo flat (Sonario)
Your monthly savings
€0
per month
Annual savings
€0
That's enough for 7 months of Sonario!
14-day free trial. No credit card required.
Calculation based on Crisp's Essentials plan (flat rate, 10 seats included) at €95/month vs Sonario's Growth plan at €29/month for up to 10 members.
Feature Spotlight
What Sets Sonario Apart
Discover the features that make teams switch from Crisp and never look back.
Unified Multi-Channel Inbox
All your conversations from chat, Slack, Discord, WhatsApp, and email in one beautiful inbox. No more tab switching or missed messages.
- Reply from anywhere
- Real-time sync
- Conversation history
AI-Powered Assistance
Smart suggested replies, conversation summaries, and text transformation. Choose from OpenAI, Claude, or Mistral. Customize prompts for your brand voice.
- Multiple AI providers
- Custom prompts
- Brand voice matching
Intelligent Ticket Management
Auto-create tickets in Linear, Jira, or Trello. Close the loop automatically when bugs are fixed. Your customers stay informed without manual updates.
- Auto-sync with trackers
- Customer notifications
- SLA tracking
Live Chat
Included
Unified Inbox
Included
AI Features
Included
Analytics
Included
What Switchers Say
Teams Who Left Crisp
Real stories from teams who made the switch. See why they chose Sonario.
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
“We loved Crisp's simplicity but needed SLA tracking. Sonario gave us both without the complexity.”
Marie Dubois
Customer Success Manager at FinanceFlow
“The audit trail feature was essential for our compliance needs. Crisp just didn't have it.”
Thomas Weber
Founder at DesignStudio
“Custom AI prompts changed everything. Our responses are now perfectly aligned with our brand voice.”
Anna Kowalski
Support Team Lead at EduTech
Join 500+ teams
who switched from Crisp
Ready to Transform Your Support?