SaaS startups face a constant dilemma: delivering exceptional customer support without blowing their budget. Sonario solves this by offering a complete customer support platform at a fraction of the price of traditional solutions.
The Customer Support Problem in SaaS
Managing customer support for a growing startup quickly becomes a nightmare:
- Messages slipping through the cracks: Your customers reach out via Slack, Discord, WhatsApp, email... Without a centralized view, important conversations get lost
- Overpriced tools: Intercom charges $39/seat/month. 5 agents = $195/month minimum
- Stuck on the dashboard 24/7: Most support tools force you to keep their interface open all day
- Frustrated customers: A bug gets fixed but the customer is never notified
These problems slow down growth and hurt the customer experience.
Sonario: Customer Support Reimagined
Sonario was born from the frustration of founders who were overpaying for bloated support tools. Our mission: everything you need, nothing you don't.
One Unified Inbox for All Your Conversations
Stop juggling tabs. With Sonario, every customer message lands in one single interface:
- Chat widget on your website
- Slack messages
- Discord servers
- WhatsApp Business
- Emails
Your team never misses a message again. Customer context is always one click away.
Respond From Slack or Discord
Your team doesn't need to leave their favorite tools. Sonario integrates directly into your Slack workspace or Discord server. Respond to customers where you already work.
AI That Actually Helps
Sonario's AI transforms your team's productivity:
- Conversation summaries: Understand a long thread in 10 seconds
- Suggested replies: Suggestions that sound human, not robotic
- Model choice: OpenAI GPT-4, Anthropic Claude, or Mistral based on your preference
AI is included in all paid plans. No hidden fees.
Smart Ticket System
The real difference with Sonario? Automatic loop closing.
- A customer reports a bug
- You create a ticket in one click
- The ticket automatically opens in Linear, Jira, or Trello
- When it's resolved, the customer gets notified
No more "is this fixed yet?" three weeks later.
Why Choose Sonario?
| Feature | Sonario | Intercom |
|---|---|---|
| Multi-channel unified inbox | ✅ | ✅ |
| Built-in AI | ✅ Included | ❌ Paid add-on |
| Price for 10 members | €29/month | ~$390/month |
| Setup | 5 minutes | Several days |
| Free plan | ✅ Forever free | ❌ Limited trial |
Sonario costs 7x less than Intercom for equivalent or better features.
Simple, Transparent Pricing
Our philosophy: no bad surprises.
- Free: Free forever. Perfect for solo founders validating their idea.
- Starter: €12/month for small teams getting serious
- Growth: €29/month for 10 members. All features included.
No per-seat pricing that punishes your growth. No hidden add-ons to unlock AI.
Get Started in 5 Minutes
Setting up Sonario is instant:
- Copy a snippet: One line of code on your site
- Connect your channels: OAuth in 2 clicks for Slack, Discord, WhatsApp
- Support your customers: Your team can respond immediately
No complex configuration. No 3-week onboarding. You're up and running in minutes.
Complete Integrations
Sonario connects to your existing stack:
- Messaging: Slack, Discord, WhatsApp, Email
- Project management: Linear, Jira, Trello
- Automation: Zapier (5000+ apps)
All integrations are included in paid plans.
Easy Migration
Using Intercom, Zendesk, or Crisp? Migrating to Sonario is simple. You can import your visitors (people who visited your site and with whom you've chatted) via CSV. Most teams complete the switch in less than a day.
Ready to Transform Your Customer Support?
Hundreds of SaaS startups have already chosen Sonario for customer support that scales without breaking the bank.
Start for free - no credit card required. Setup in 5 minutes. Free forever for solo founders.
Sonario is the customer support platform built by founders, for founders. Simple, affordable, powerful.