SonarioBuilt for SaaS,
Not Help Desks
Stop overpaying for features that should be included. Sonario gives you AI, unified inbox, and all integrations for €29/month.
Freshdesk pricing
$150/month
$30/agent/month (Pro)
Sonario pricing
€29/month
10 team members included
You save
81%
per month
Feature Comparison
Sonario vs Freshdesk
See exactly what you get with each platform. Spoiler: Sonario includes more features at a fraction of the price.
| Feature | Sonario €29/month10 members | Freshdesk$150/month$30/agent/month (Pro) |
|---|---|---|
| Core Features | ||
| Live Chat Widget | ||
| Unified Inbox | ||
| Slack Integration | ||
| Discord Integration | ||
| WhatsApp Integration | Paid | |
| AI Features | ||
| AI Suggested Replies | Paid | |
| Conversation Summaries | Paid | |
| Multiple AI Providers | ||
| Custom AI Prompts | ||
| Support & Tickets | ||
| Ticket System | ||
| SLA Management | ||
| Full Audit Trail | ||
| Custom Statuses | ||
Why Switch?
Why Teams Move from Freshdesk to Sonario
Join hundreds of teams who switched and never looked back. Here's what makes the difference.
Save €1,500+ Per Year
Freshdesk Pro is $30/agent. With 5 agents, that's $150/month. Sonario is €29/month for 10 members.
Built for Modern SaaS
Freshdesk was designed for email tickets. Sonario is built for real-time chat, Slack, and Discord.
Discord & Slack Native
Respond to customers from where your team already works. No clunky integrations required.
Instant Setup
One line of code to add the widget. Connect Slack in 2 clicks. No IT team required.
Freshdesk's Limitations
- -Designed for traditional help desks
- -No Discord integration
- -Complex setup process
- -Modern messaging channels cost extra
What Sonario Offers Instead
- +Save €1,500+ Per Year
- +Built for Modern SaaS
- +Discord & Slack Native
- +Instant Setup
Calculate Your Savings
See How Much You'll Save
Enter your team size and see exactly how much you'll save by switching from Freshdesk to Sonario.
Team Size
How many support agents do you have?
agents
$30/agent (Freshdesk)
€29/mo flat (Sonario)
Your monthly savings
€0
per month
Annual savings
€0
That's enough for 14 months of Sonario!
14-day free trial. No credit card required.
Calculation based on Freshdesk's published pricing of $30 per agent/month vs Sonario's Growth plan at €29/month for up to 10 members.
Feature Spotlight
What Sets Sonario Apart
Discover the features that make teams switch from Freshdesk and never look back.
Unified Multi-Channel Inbox
All your conversations from chat, Slack, Discord, WhatsApp, and email in one beautiful inbox. No more tab switching or missed messages.
- Reply from anywhere
- Real-time sync
- Conversation history
AI-Powered Assistance
Smart suggested replies, conversation summaries, and text transformation. Choose from OpenAI, Claude, or Mistral. Customize prompts for your brand voice.
- Multiple AI providers
- Custom prompts
- Brand voice matching
Intelligent Ticket Management
Auto-create tickets in Linear, Jira, or Trello. Close the loop automatically when bugs are fixed. Your customers stay informed without manual updates.
- Auto-sync with trackers
- Customer notifications
- SLA tracking
Live Chat
Included
Unified Inbox
Included
AI Features
Included
Analytics
Included
What Switchers Say
Teams Who Left Freshdesk
Real stories from teams who made the switch. See why they chose Sonario.
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
“Freshdesk felt dated. Sonario is what customer support should feel like in 2025.”
James Wilson
Head of Operations at SaaSMetrics
“The Discord integration was the main reason we switched. Our developer community is thrilled.”
Sophie Martin
Customer Support Director at CloudApp
“Setup took 5 minutes. With Freshdesk, we spent two weeks just configuring the basics.”
Ryan O'Connor
Founder at StartupKit
Join 500+ teams
who switched from Freshdesk
Ready to Transform Your Support?