SonarioSupport Without the
Enterprise Complexity
Stop overpaying for features that should be included. Sonario gives you AI, unified inbox, and all integrations for €29/month.
Zendesk pricing
$275/month
$55/agent/month
Sonario pricing
€29/month
10 team members included
You save
89%
per month
Feature Comparison
Sonario vs Zendesk
See exactly what you get with each platform. Spoiler: Sonario includes more features at a fraction of the price.
| Feature | Sonario €29/month10 members | Zendesk$275/month$55/agent/month |
|---|---|---|
| Core Features | ||
| Live Chat Widget | ||
| Unified Inbox | ||
| Slack Integration | ||
| Discord Integration | ||
| WhatsApp Integration | Paid | |
| AI Features | ||
| AI Suggested Replies | Paid | |
| Conversation Summaries | Paid | |
| Multiple AI Providers | ||
| Custom AI Prompts | ||
| Support & Tickets | ||
| Ticket System | ||
| SLA Management | ||
| Full Audit Trail | ||
| Custom Statuses | ||
Why Switch?
Why Teams Move from Zendesk to Sonario
Join hundreds of teams who switched and never looked back. Here's what makes the difference.
Save €2,500+ Per Year
Zendesk charges $55/agent. With 5 agents, that's $275/month. Sonario is €29/month for 10 members.
True Unified Inbox
Zendesk's inbox is fragmented. Sonario brings Slack, Discord, WhatsApp, and email into one seamless view.
Built for SaaS
Zendesk was built for call centers. Sonario is purpose-built for modern SaaS teams with the integrations you need.
Zero Learning Curve
No training required. Your team will be productive in minutes, not weeks.
Zendesk's Limitations
- -Complex setup requiring weeks of configuration
- -Partial unified inbox - not all channels
- -AI features only in expensive tiers
- -Built for call centers, not SaaS
What Sonario Offers Instead
- +Save €2,500+ Per Year
- +True Unified Inbox
- +Built for SaaS
- +Zero Learning Curve
Calculate Your Savings
See How Much You'll Save
Enter your team size and see exactly how much you'll save by switching from Zendesk to Sonario.
Team Size
How many support agents do you have?
agents
$55/agent (Zendesk)
€29/mo flat (Sonario)
Your monthly savings
€0
per month
Annual savings
€0
That's enough for 29 months of Sonario!
14-day free trial. No credit card required.
Calculation based on Zendesk's published pricing of $55 per agent/month vs Sonario's Growth plan at €29/month for up to 10 members.
Feature Spotlight
What Sets Sonario Apart
Discover the features that make teams switch from Zendesk and never look back.
Unified Multi-Channel Inbox
All your conversations from chat, Slack, Discord, WhatsApp, and email in one beautiful inbox. No more tab switching or missed messages.
- Reply from anywhere
- Real-time sync
- Conversation history
AI-Powered Assistance
Smart suggested replies, conversation summaries, and text transformation. Choose from OpenAI, Claude, or Mistral. Customize prompts for your brand voice.
- Multiple AI providers
- Custom prompts
- Brand voice matching
Intelligent Ticket Management
Auto-create tickets in Linear, Jira, or Trello. Close the loop automatically when bugs are fixed. Your customers stay informed without manual updates.
- Auto-sync with trackers
- Customer notifications
- SLA tracking
Live Chat
Included
Unified Inbox
Included
AI Features
Included
Analytics
Included
What Switchers Say
Teams Who Left Zendesk
Real stories from teams who made the switch. See why they chose Sonario.
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
“Zendesk felt like we were paying for a spaceship when we needed a bicycle. Sonario is exactly right for our SaaS.”
Alex Thompson
VP of Customer Success at MetricsPro
“Our team was productive on Sonario within an hour. Zendesk took us 3 weeks to configure properly.”
Lisa Park
Support Lead at DevTools Inc
“The Discord integration alone was worth the switch. Our developer community loves getting support right in Discord.”
David Kim
Founder at APIHub
Join 500+ teams
who switched from Zendesk
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